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Terms & Conditions

Stilton Butchers – Terms & Conditions

Last updated: October 2025

1. Who We Are

We’re Stilton Butchers (UK) Ltd, trading as www.stiltonbutchers.co.uk. The Stilton Butchers brand name and all related Trade Mark rights are owned by Mr J P Morgan and are licensed to Stilton Butchers (UK) Ltd for use in operating the business and website.

When you shop with us, use our website, or contact our team, these Terms & Conditions apply. By using our site, you agree to follow them — so please read them carefully.

2. Using Our Website

You must be at least 18 years old, or have permission from a parent or guardian, to place an order. You agree not to use our site for anything illegal or harmful, or attempt to disrupt our website in any way.

We may update these Terms from time to time — the latest version will always be posted on this page.

3. Products & Availability

We work hard to show accurate product details and images, but some items may look slightly different in real life. All products are subject to availability, and prices may change at any time. If something you’ve ordered becomes unavailable, we’ll let you know and offer a suitable alternative or refund.

4. Prices & Payment

All prices shown include VAT where applicable. Payment must be made in full at the time you place your order. We accept major debit and credit cards through secure payment systems.

If there’s a pricing error on the website, we’ll contact you before processing your order. We reserve the right to cancel orders placed at incorrect prices.

5. Orders & Confirmation

Once you’ve placed an order, you’ll receive an email confirmation — this confirms we’ve received your order. You’ll get another email when your order has been processed and dispatched.

We may cancel or limit orders if products are unavailable, payment can’t be authorised, or there’s an issue with delivery details. If this happens, we’ll always try to contact you and offer a solution.

6. Delivery

We deliver throughout mainland UK. Delivery times and charges are shown at checkout. While we do our best to deliver on time, delays may occasionally happen due to factors outside our control (for example, courier issues or bad weather).

If you have any concerns about delivery, please contact us at info@stiltonbutchers.co.uk or call 01733 866551.

7. Returns & Refunds

Because most of our products are perishable food items, we can’t accept returns unless the goods are faulty or damaged on arrival. If something isn’t right, please contact us within 24 hours of delivery with your order number and photos if possible.

If approved, we’ll arrange a replacement or refund. For full details, please see our Refunds & Returns Policy.

8. Discount Codes & Promotions

Only discount codes issued directly by Stilton Butchers are valid. Codes from third-party websites won’t be accepted. Discounts can’t usually be combined with other offers or applied to sale items (unless stated otherwise).

9. Account & Personal Information

When you create an account or place an order, please make sure all your details are accurate and up to date. We handle your personal information in line with our Privacy Policy, which explains how we store and protect your data.

10. Third-Party Links & Services

Our website may include links to other websites or tools we don’t control. We’re not responsible for the content or security of those sites — please use them at your own discretion.

11. Your Feedback

We love hearing from you! If you send us suggestions or reviews, you agree that we can use them (for example, in marketing or on our website) without needing extra permission or payment. We won’t post anything offensive or misleading, and we may remove content that breaks our rules.

12. Our Liability

We always aim to provide the best products and service possible. However, we can’t be held responsible for:

  • delays or delivery issues caused by third-party couriers;
  • minor variations in appearance or packaging; or
  • any loss or damage (direct or indirect) caused by factors outside our reasonable control.

Nothing in these Terms affects your statutory rights as a UK consumer.

13. Brand & Intellectual Property

All website content, text, images, and materials belong to Stilton Butchers (UK) Ltd or are used under licence. The Stilton Butchers brand name and Trade Mark rights are owned by Mr J P Morgan and leased to Stilton Butchers (UK) Ltd for the purpose of business operations.

No part of our branding, logo, or imagery may be copied, reproduced, or used without written permission.

14. Suspension or Termination

We may suspend or end your access to the website if you misuse it or breach these Terms. You can also stop using our site at any time — just remember you’ll still need to pay for any orders already placed.

15. Changes to Our Service

We may update, pause, or remove parts of our website at any time. We’ll always do our best to minimise disruption.

16. Governing Law

These Terms are governed by UK law, and any disputes will be handled by the courts of England and Wales.

17. Contact Us

If you have any questions or feedback, we’d love to help:

Stilton Butchers (UK) Ltd
Email: info@stiltonbutchers.co.uk
Phone: 01733 866551
Website: www.stiltonbutchers.co.uk

Terms & Conditions
Terms & Conditions
Terms & Conditions