Delivery & Refunds Policy

Company: Stilton Butchers Uk Ltd  |  Website:www.stiltonbutchers.co.uk
Effective Date: October 2025

At Stilton Butchers, we’re committed to providing the finest-quality meat, prepared by skilled butchers and delivered fresh to your door. This policy explains our delivery schedule, dispatch timeframes, and how we handle cancellations and refunds for perishable goods.

Delivery Policy

1. Dispatch & Delivery Schedule

Orders are typically dispatched within 2–3 working days of being placed. During checkout, you can select your preferred delivery date using our delivery day calendar.

We deliver Wednesday to Saturday each week. This schedule aligns with our farmers’ slaughter and supply days, ensuring you receive the freshest possible meat.

2. Delivery Charges

Delivery charges are shown at checkout and depend on your location, order value, and the selected delivery option. From time to time, we may run free delivery promotions, which will be clearly advertised on our website.

3. Packaging & Temperature Control

All orders are packed in insulated boxes with ice packs to maintain safe temperatures during transit. Please ensure someone is available to receive your order or provide safe place instructions at checkout. Once received, refrigerate or freeze immediately.

4. Missed or Delayed Deliveries

If a delivery attempt is missed, it’s the customer’s responsibility to rearrange redelivery with the courier promptly. Stilton Butchers cannot be held responsible for missed deliveries, incorrect addresses, or spoilage resulting from customer unavailability.

If your parcel is delayed or missing due to a courier issue, we will liaise directly with the courier to investigate and resolve the matter promptly.

Refunds Policy

1. Perishable Goods

Because our products are fresh and perishable, we can’t accept returns once your order has been dispatched or delivered. If there is an issue with your order, we will act quickly to put things right.

2. Order Cancellations

• Before Dispatch: You may cancel your order for a full refund if it has not yet been processed or dispatched.
• After Dispatch: Cancellations are not possible once the order has left our premises.

3. Damaged, Spoiled, or Incorrect Orders

If your order arrives damaged, spoiled, or incorrect, please contact us within 24 hours of delivery and include your order number, photos of the packaging and affected items, and a brief description of the issue. We’ll assess your claim and, if appropriate, offer one of the following:

• A replacement for the affected items
• A store credit for future use
• A refund (in exceptional cases)

We’re proud of our quick and personal customer service and will handle your query promptly.

4. Refund Processing

Approved refunds are processed within 5–10 working days via your original payment method. Processing times may vary depending on your bank or payment provider.

5. Exceptions

• Issues reported more than 24 hours after delivery
• Insufficient photographic evidence
• Products partially or fully consumed
• Problems arising from incorrect storage after delivery

Contact Us

Tel:01733 866551

WhatsApp:07777 727397

Email:info@stiltonbutchers.co.uk

Website:www.stiltonbutchers.co.uk

Support Hours: Monday–Friday, 9:00 AM – 3:00 PM

Legal Notice: This policy complies with the UK Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 regarding perishable goods. Nothing in this policy affects your statutory rights.