Please note: We do not offer monetary refunds. If you have an issue with your item and the below criteria is met, we will issue you with a credit refund.
Our return and refund policy lasts three days. If three days have gone by since the delivery of your purchase, unfortunately, we can’t offer you a credit refund or exchange.
Instances in which we will issue a credit refund/exchange include but are not limited to:
We are unable to issue a credit refund or exchange without proof that items are defective/missing. We require a photograph of the items delivered in their original packaging, in addition to a photograph of the paper invoice sent out with your order.
Please note: items may have an odour upon the opening of the package – particularly chicken. This is due to items being tightly vacuum packed and sealed. We do not add any preservatives to our meat (e.g. water and salt), which means items may have a slightly stronger smell. Opening the package and leaving it for 5-10 minutes should eliminate the odour.
Returns (if applicable):
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To return your product, you should contact us at: Stilton Catering Butchers, Unit 2 Reynolds Ind Estate, Peterborough, PE1 5EL, United Kingdom.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
To complete your return, we require a receipt or proof of purchase. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Refunds (if applicable):
If you are approved for a refund, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within seven working days.
There are certain situations where only partial refunds are granted (if applicable), including but not limited to:
Exchanges (if applicable):
We only replace items if they are defective or damaged. If you need to exchange a product for the same item, send us an email at firstname.lastname@example.org and return your item to: Stilton Catering Butchers, Unit 2 Reynolds Ind Estate, Peterborough, PE1 5EL, United Kingdom. On occasion, we will collect your products where possible.
In busier periods, our lead times may increase. When you select a delivery date at the checkout, please double check the date you are selecting.
Please DO NOT change your delivery date via the DPD app if you have a nationwide address. By the time you change the delivery date, your order will have already been shipped. Once shipped, it has to be delivered within 24 hours, otherwise it will be disposed of. DPD cannot hold the package back for a later date. Please contact us directly NO LESS than 48 hours before your scheduled delivery date if you would like to change the date.
It is your responsibility to be in when your delivery is expected. If you are not in and delivery cannot be made, or if you are not in and your package is left outside your home/in a safe place or with a neighbour, we may not cover the cost of replacing or refunding your order if it goes missing or gets damaged in your absence.
We will not be held accountable and may not issue a refund/exchange if you select the wrong date, change your date via the DPD app, if your package cannot be delivered because you are not in on your chosen delivery date.