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Sales & Support 01733 866551 Mon - Fri 9am to 3pm

DELIVERED FRESH NATIONWIDE

FAQs

A list of our most commonly asked questions.

Where is your meat sourced from?
Our meat is specially selected from British and Irish farms for quality, taste and consistency.

Is your meat halal/kosher?
None of our meat is halal/kosher or religiously slaughtered.

Do you provide gluten free options?
We do not have a specific range of gluten free options at present. On occasion, we may be able to provide GF sausages – please contact us directly to arrange this. Please contact us for product specific ingredient lists.

How is your meat reared?
This is product specific information – please message us directly at sales@stiltonbutchers.co.uk to find out more.

Do you deliver to Scotland/Northern Ireland?
We provide nationwide delivery; however, restrictions apply. The term “nationwide” is a blanket statement. We do not ship to areas that our couriers do not service, or to areas that we cannot deliver to within 24 hours. This means areas of Scotland and Northern Ireland may be beyond the remits of our delivery service. This is something we are continually working on. Please see our delivery information page to find out more.

How are my items delivered?
Your items will be delivered fresh (with the exception of lamb shanks which are delivered frozen) to your door in Woolcool packaging with ice packs within 24 hours of our butchers preparing the meat. If you’re ordering to a nationwide address, your order will be delivered via DPD. If you live locally to us and have a PE postcode, your order will be delivered by one of our own delivery drivers on a chilled van.

What is Woolcool packaging?
Woolcool is specialist packaging that is designed and tested to keep perishable items chilled below 1°c for at least 24 hours. It is made from 100% felted sheep’s wool, sealed within a recyclable food-grade polyethylene wrap. You do not need to send your packaging back to us.

Can I freeze my items?
All of our products are suitable for freezing. Any exceptions will be noted in the product description.

I have a coupon code but it’s not working, what can I do?
There are a few things to try and/or note when attempting to use a coupon code. Firstly, please only use coupon codes that have come directly from us. Codes on third party websites are not affiliated with us and will not be honoured. We are continually making efforts to prevent third parties from using our branding. Secondly, none of our coupon codes are applicable to items already on sale, and all coupon codes bar the NHS code are single-use. Thirdly, please ensure you read the instructions for applying the code e.g. add a pack of sausages to redeem your coupon. Lastly, please ensure there are no spaces in your code as you type it.

Why is delivery priced as it is?
Our delivery charges are priced to factor in the cost of the wool cool packaging, the ice packs and the next day tracked service.

Can I add to my order?
Unfortunately, we cannot amend or edit orders once they have been processed and payment has been made.

Can I cancel my order?
To cancel your order, please notify us no less than 48 hours prior to your expected delivery date by calling us on 01733 866551.

I’m not satisfied with my order, what’s the return/refund policy?
If you’re not satisfied with your order, please see our refund and returns policy.

I’m having trouble ordering online, what can I do?
If you’re struggling to place your order on our website, please call 01733 866551 and we will take your order over the phone.

FAQs
FAQs
FAQs