Terms and Conditions
We aim to excel in the quality of our produce and the service we provide. By shopping with us online you can expect high standards, just as our trade customers do.
All our goods and services comply with all the standards required by relevant legislation. When shopping with us online, a Contract of Sale is made at the time we accept your order, and the contract shall be under English law, irrespective of where you are. By placing your order you accept these terms and conditions.
2. Delivery times
You may select our cost-effective delivery service to most UK locations, or call in person at our depot to collect your order. We are able to offer delivery to all addresses in England, Wales, and the Scottish mainland. We make a charge to cover the cost of packing and delivery; this cost is calculated for you automatically, and you will see the full price before placing your order. Our website will give relevant details.
3. Delivery Arrangements
All orders are despatched using a next-day, specialist road delivery service (see our delivery pages for more information). This ensures that goods are maintained in perfect condition during transit. When placing your order, it is important that someone should be at home to take delivery; the trained delivery drivers will have explicit instructions to leave your chill-pack at the premises if no-one is available, and will not take the package back to their depot. The drivers know they are carrying perishable goods. The delivery shall be deemed to have been made either when the consignee accepts delivery in person, or when the driver leaves your chill-pack at the premises.
You may opt to collect your order in person from our depot, in which case it will be available for you two day's after placing the order (except Sunday, Monday and after 1pm Saturdays). Goods not collected on selected collection day will be disposed of within 48 hours, and the order deemed complete. No refunds can be made for uncollected orders.
5. Packaging for Delivery
You may rest assured we have taken great care to ensure your goods arrive in best condition. Our packaging standard has been carefully designed to maintain a temperature within the chill-pack of less than 5oC for 48 hours - double the time your chill-pack should spend in transit. Your produce will be vacuum packed in a food-safe polythene pouch, then placed in a chilled gourmet food box. Each pack is provided with an ice-replacement gel ("Techni-ice"), which has special low-temperature properties. This gel is non-toxic, food-safe, and can be disposed of safely with normal household waste. In local areas only, we will deliver directly from our depot to your door in our own refrigerated vehicle, and packaging will vary from that described above.
6. Packaging and delivery prices
When your order has been packed, its cost to deliver is calculated as follows:-
National deliveries cost
Natioanal Delivery is free on all orders over £50. Any orders with the value under £50 will incur a £9.99 charge. If selecting the 8-12pm premium delivery service a charge of £6.99 will be added to your total regardless of the order value. Certain postcodes are charged at £19.99 due to higher delivery costs within that area.
We charge a simple flat rate for delivering any order anywhere in the UK mainland. This is added to the cost of your order. We are able to offer delivery to all addresses in England, Wales, and the Scottish mainland. We regret that delivery costs are prohibitively high in other areas, and hence we cannot deliver elsewhere.
Local deliveries are free if the order value is over £50.
Customers in the Peterborough area are delivered to you by our own refrigerated vans. There is a minimum order value of £50 for free local deliveries. Local deliveries under £50 can be collected free, or are delivered for £4.99.
Collect it yourself free of charge
You can choose to collect any size of order yourself, from our depot, without any delivery or packing charge.
7. Acceptable Weight Variation
When you place your order, it will be for a nominal weight of produce, at a specified price. We will collect the payment via the payment method you select when placing the order. Because orders are individually prepared, it can be expected that there may be some small variation in weights above or below the weight you choose, and it is impractical for us to request additional payments or process small refunds. We will ensure that this variation never exceeds more or less than 10% of any item specified. Items delivered within 10% of the weight ordered shall be deemed complete.
8. Unfulfilled Orders
Because of the nature of some of our produce and limited supply, it is possible that from time to time, we may be unable to fulfil some orders. If your order cannot be fulfilled, we will let you know as quickly as possible, normally within one working day of you placing the order, and offer alternative produce or cancellation at your discretion. In the event of us having to cancel, we will make an immediate and full refund of any monies paid.
9. Guarantee of Satisfaction
If for any reason you are dissatisfied with the quality of the produce received, you should contact us within 24 hours of receipt. All complaints will be dealt with personally and immediately. Your statutory rights are not affected. We regret we are not able to accept returned goods or claims for goods ordered in error, due to their perishable nature.
10. Non-Delivery Claims
In the event of your order failing to arrive when expected, please contact us by email or by telephone within 24 hours of the expected delivery quoting your order number. We will immediately investigate and let you know the situation.
We regret that due to the very short timescale involved in processing produce orders, you cannot cancel or amend your order once it has been placed.
12. Data Protection
All data we collect from you will be used exclusively for the purposes of our dealings, to help us offer improved or new services to you, and may be stored on computer. Your details will be held securely, in confidence, and never disclosed to any third party without your express permission, save by order of a court.